Get quick help from other eBay members. When contacting us, provide as many details as you can. Include dates, item number, user IDs, and any steps you took before asking your question. If you have a general question about a particular transaction, please contact your buyer or seller before you contact us. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a copy of your bank or card statement.
The fastest and easiest way to send us your documents is to scan all of the documents and email them to us electronically. If we've asked you to send us documents, we should have sent you a link to another Help page where you can upload the documents.
There are different upload links for sending documents to different eBay teams. Click Browse to select the documents you've saved on your computer, then click Open to add them to the list. Choose the type of document s from the drop-down list, and enter a comment in the box on the right. The total file size can't be more than 1 MB. You might need to re-size the document if it was scanned as a picture. Check your files before sending them to make sure that the scanned documents are complete and legible.
You can delete files and re-scan them if necessary. Note: So that we can resolve your issue as quickly as possible, we strongly encourage you to use our Upload feature to send us documents, or to use the Contact us button for all other queries. If you fax or post documents to us, your request may take significantly longer due to the additional processing time required. Have a question? We can help. Contact us. Get help from other eBay members.
Visit the Answer Centre to post a question. Getting help from our community resources. Skip to main content. Browse help. Finding items. Buying basics. Selling basics. Paying for items. All about Feedback. Getting started on eBay. A-Z index. Things to keep in mind when contacting us. You may be asked to sign in. Buyers use the eBay search feature to look for the specific item they want and either bid or pay for the item like any other retail site. The seller then ships the item to the buyer.
There are quite a few moving parts in a transaction, and that is why so many customers look for eBay support. Unfortunately, like any website that brings buyers and sellers together, some are unethical. Many eBay complaints include issues with the buying and selling process.
But many other negative eBay reviews have concerns about the platform or account issues. Still, others have questions about simply how to handle eBay returns. The most prominent articles in the eBay help section are about payment issues and hacked accounts.
These are common issues customers complain about when they contact eBay. The website does post the expected wait time for both of those options on the contact eBay page. While the company offers to call you, many eBay reviews express frustration with trying to contact the company on their own terms. Customers want to call eBay directly. While it might not be heavily publicized on the website, there is an eBay phone number available for customers to use.
You can reach the eBay resolution center by calling for general customer service, for hacked accounts, or to report fraud. Reaching eBay. In his review , the frustrated customer explained that his credit card was used fraudulently. Yet despite calling the various eBay phone numbers, the poster has not been able to reach a live representative, even a month later.
I have called several numbers found on the internet and NONE has been a good contact number. If you dig a bit through the automated help chat feature, you can find an eBay email for specific purposes. A fraudulent eBay email, for example, can be sent to spoof ebay. For a more general complaint, however, the automatic help chat feature redirects you to the eBay customer service number and give you the option to have the company call you.
If you choose the relevant issue from the eBay support menu, you may see an option to email the company for specific issues. Otherwise, you will find the most eBay help by chatting with an agent, having the company call you, or calling the company directly.
One eBay. In his eBay complaint , the user explained that he had decades of positive feedback on the website, but had his account banned for life after a customer complained to the company rather than him. Additionally, when he tried to contact eBay.
While you always have the option of using the eBay customer service number, you can also contact the company through Twitter or Facebook. To contact eBay help via Twitter, ask questions using the askebay handle. Some customers leave their thoughts and complaints in eBay reviews by tagging the company. The eBay resolution center may be your best option to sort out issues specifically between buyers and sellers.
In the resolution center, eBay customer support provides information and acts as a sort of mediation service when issues do arise. If you have an eBay complaint, you might start by finding the specific purchase in your account through the eBay.
The links provided will take you to your bought and sold items where you can see unpaid invoices or items shipped. When you drill down into specific transactions, you are presented with options for how to contact or call eBay. In some cases, you may find options for an eBay email. You may be able to cancel eBay transactions or send additional messages to sellers as well. The options inside the eBay. In many cases, you may get more targeted support working through the resolution center than by calling a generic eBay phone number.
Customers can find just about anything they might be searching for through eBay, which makes an eBay gift card a great gift for most. The site has grown from a simple auction website to a massive selling platform for just about every industry in the world.
While some customers run into trouble with eBay customer service, for many others, the platform may be the only place they can find what they are looking for. The PissedConsumer algorithm is also subject to change in the future. Rebecca Garland, M. As an expert, Rebecca has been working with international clients since All or some image copyright belongs to the original owner s.
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Cancel reply. Karl Eastwood Apr 17 Had enough. I have been a member of ebay for 22 years. I have used the same bank account for most of this time for buying and selling. All of a sudden eBay is withholding my money for auctions I have sold items on. They expect me to send out my items worth hundreds of pounds and then wait for a customer to confirm delivery, and of course, there are unscrupulous people out there who will say they haven't received the item - and eBay will believe them and not me so I lose out on my money and the customer keeps my stuff for free.
I must be an absolute idiot to use them for selling. Never ever again, lesson learnt! Robert Linton Apr 17 Would like to exchange an incorrect part. Your system of passwords is enough to make one crazy. I would like to instill one password, destroy the others, and make peace with your IT dept. Your passion for security gets in the way of easily doing business. Bob Linton. Saad jafar 2 days ago He is a cheater and I want full investigation. I will cancelled my eBay account and want nothing to do with me.
Please cancel my account with you. A cheater has been found. Please cancel my account with you for good. Yo allowed cheaters to be sellers. I was informed today that order is not available.. I need my full refund I need my money back..
The interactive web system is recommended by eBay for customer service. To use it, click the "Customer Support" link at the top of any eBay page. Clicking will send you to the online customer support page. There you can select the "Contact eBay" tab and access an automated tool that triages customer inquiries and provides links to other tools—or limited contact information based on the information that the customer provides.
Unfortunately, eBay has made it more and more difficult to reach them quickly, seeking to force buyers and sellers to rely more on self-help and their automated system—an automated system that is naturally unable to provide specific and immediate help. You can, however, still reach a person at eBay if you are patient and willing to be a bit flexible about the method of contact.
There are basically two realistic alternatives remaining to try to reach eBay directly. If the automated system does not give you a "Have Us Call You" link for the issue you selected, just re-visit the Contact eBay tool and randomly select another issue — most of them now lead to a "Have Us Call You" link, or you can access that option at the bottom of the page. Although there is no guarantee that eBay agents will be accommodating enough to address your issue if you initially sought information on a different issue, you may find someone who can point you in the right direction.
For many issues, contacting eBay directly may not be your best option. The eBay community is a strong one, and, in many cases, you are more likely to get useful answers by going to the following:. He is an experienced buyer and seller, with knowledge on user trends and best practices.
Learn about our editorial policies. This is the best customer service phone number that you can use. Using this toll free number, you can directly contact the eBay customer agent. You can use this number for various tasks such as. For any general inquiries, please contact eBay head office number : Apart from calling, the upcoming favorite alternative for customers searching for assistance is through online chat support of eBay.
If you feel this information is wrong or know any other ways to contact eBay, please let us know so we can discuss with other consumers. You can email eBay at one of the support email addresses given below. If you want any products or service information, payment and order related issues, Try using social media to contact eBay. Live chat support is one of the fastest way to contact eBay. Using eBay live chat support, speed up the conversation and get a better result.
If you have any issue with products, payment, refund and more, Navigate to eBay online chat support. Mon to Friday: am to pm Saturday : am to pm Sunday : am to pm. Christmas Day and Easter Sunday: Closed.
Find answers to your buying, selling, and account questions, or contact us for more help. The best way to contact eBay customer service is through their online help center, but you can call their fraud assistance hotline at. There are different phone numbers to contact different eBay Customer Service teams. Chat. You can also chat with us. Email.