My Hikvision NVR and cameras have never once crashed on me. I thought I had a problem with my Hik-Connect cloud account disappearing randomly from my phone but that was user error. My wife was logging into her phone with my account instead of me sharing. I keep on making the mistake of updating this app. First, I could keep all of my cameras on HD. Yes, the cameras were choppy, but I prefer quality over quantity. Then an update made all cameras automatically display as Basic, and I then needed to set them to HD every time I switched cameras.
So I tried contacting the company through the feedback feature in the app. No reply. Close out of the app? Add each camera again. Maybe I want to multitask, and according to Hik-connect I lose connection for a bit? Oh, that's means I need to login again to Hik-connect, and I then need to add each camera, again. I can't view the cameras I have installed immediately when I need to. Please, change the app back to what worked before.
This current version is not an upgrade. Ultimately, considering I bought my system to use on my mobile devices like anyone else living in the 21st century , I would not recommend others buying Hikvision products until they fix the very methods you must employ to use those said products. I'll wait to buy any more cameras have 6, need 10 more until this gets fixed.
Like others have stated, the account vanishes as soon as you log in. Soon as you open the app, there is a brief flash on the screen and everything disappears. You have to delete the app, re-download and log back in. But that only works for a couple of uses. Then it does it again. Have to delete and start all over. Not good. Please fix as soon as possible. This is useless as it stands right now. When it worked, it was 5 stars. Thanks… It has been fixed with latest update!
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Just follow the steps below to enable the Hik-connect service:. After enabling the service it's necessary to create a verification code, just create one with 6 to 12 letters or numbers they are case sensitive. Just download the app from the Apple Store or Google Play and install it in your phone, this step is very simple, just search for Hik-connect and hit install.
Open the app and click the button to select the country you live in. The next screen shows you a list of countries. You need to choose the correct one to receive the code via mobile phone. Click the country to check it and later click the confirm sign at the top right.
If this is the first time you are using the app, you need to create an account in the platform, just ignore the red login button and click register. There are two methods to create your account, you can use a mobile phone number or an email address. Just choose the method you prefer to receive a code you will need to enable your Hik-connect account. If you choose the to register the phone number the way I did , the next screen will show you the region based on the country you chose , and a space to let you type the phone number you want to use to register your account.
Just type your phone number and press the " Get Verification Code " button. Input the number you received on your phone and click the " Next " button. Now that you have created your account, you just need to use the app to scan a QR Code in your DVR and register your device. This is a simple process. If you don't have a Hik-connect account and want to quickly setup your device, just use the Visitor Mod e available in the app, as shown in the picture below.
By using the visitor mode it's possible to go directly to the device configuration. The version 3. The app can send alerts via push notification when some event occurs in the camera or recorder such as motion detection, video analytics, and alarms.
Events are generated by the IP cameras, and recorders according to their capabilities, if there's intelligent video analytics available in the device it can trigger the alert when somebody is entering or exiting a specific area, crossing a virtual line or leaving an object in a demarcated area. You can check all the devices that are connected in your system using the online web interface. Just visit the website and login with in your account.
Usually, when you install a new app or service there are a lot of questions that may arise regarding the use of the system and issue, so let's discuss some of them. It's possible to connect in the platform and remove the visitor account to protect against somebody that could use the lost mobile phone. Yes, you can. Let's say you have a DVR with 16 cameras, you can share only 4 of them to a person A and share 12 of them to person B. Log into your camera or recorder and make sure the Hik-connect is enabled.
You also need to check the network and make sure everything is correctly configured and there's no rule in the router that could block the connection. If you want to become a professional CCTV installer or designer , take a look at the material available in the blog. Just click the links below:. Search for: Search. How does the Hik-connect work? How to enable Hik-Connect in the device. We would like to use additional cookies to provide you the best experience on our website.
Key features. Deter potential intruders and see exactly what triggered an alert With Hik-Connect in hand, arm or disarm your alarms can be easy and regular with a couple of taps. See and speak to whoever's there and let the right person in remotely Hik-Connect enables you to see who's at the door with a full-screen video call.
Guaranteed system security. Rest assured that your personal information stays safe. Value-added services. Proactive health monitoring keeps devices running today and tomorrow. Employees: enjoy one-touch clock in and out remotely. Software download. Document download. Operation video. Cloud-based Solution. Related Products. Want to learn more?
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This platform has been designed to help customers effectively operate and manage security devices, including network cameras, NVRs, DVRs, security control. Hik-Connect Mobile Software has been designed to help small businesses effectively operate and manage security devices from a smartphone or tablet. How-to · Hik-Connect & Mobile Apps · Video Intercom & Doorbell · Access Control · NVR & DVR · IP Camera · IVMS · HikCentral · Tools And Utilities.