Zales service plan

I bought Original 1. Now is replace with 0. Chris said let him check with the Corporation Office and ask me to send to him the certificate of the original first one that I bought so he can compare and check with Corporation. Finally I talk to a man name SAM. He call himself as Zales DFW district manager, he trying to tell me 1. He do not want to take care the problem. ORG Federal Trade Commission, he know that I'm real upset and he offer me to take back to the store and refund the money back.

I told him this have nothing with what I want to return the diamond because if I want to return I did return soon I found out the problem. I will not allow your people to begging me for a replace. He told me: "They're hoping you don't know your rights as a consumer. You just have to prove your case with documents, estimates, pictures, whatever. You can research, file a Texas small claims court lawsuit on the Internet and also go to the court for paperwork. You have to alert them first.

They may settle before you file. Let them know you talked to me. If you get a court date, let me know and I will try to come cover it for the paper. Good luck. Warning to Zales customers. Don't BUY from Zales. They are a scam, especially when selling warranties. Then why didn't they mention there is more coverage? Now I'm out almost a grand for a band someone stole and I had a warranty I thought was good but was to replace the ring if it got broken?

Anyone on here suffer from broken ring? I think they are a complete hustle and scam when it comes to losing jewelry. Their intention is not to ever give you a new piece of jewelry. The people that answer the claims are trained to say "it doesn't offer two-year theft protection what you bought, the people there would've told you there are other options". First you are making assumptions for a situation YOU weren't even there for. Second you're a fat face liar, because no one would buy a warranty and not know there was a better one.

That's bad consumer buying and bad business on Zales part because it's more money. The My husband purchased an early Valentine's gift to me that needed to be sized. The same day he purchased it we sent it to get sized Two weeks later the ring is still not ready. On Thursday I called the store and they it would be ready by Saturday Which was 2 weeks from the date of purchase. On Saturday I called and they said it would be ready on Monday.

Today I called and they said it should be ready this afternoon or tomorrow. I was told I could check on my status online but the website doesn't even show as actively being repaired. My husband decided we would just go in and get our money back. Guess what??? They said they couldn't get me a refund until the product was in the store. Asked to speak to a manager but there is no manager. Was told she was working in a different store that day. Explained the situation and advised her, "I wanted my refund today.

The lady at the counter was upset that they had authorized the return Too much drama for a little ring. I'll just go to a REAL store and buy something better Horrible service all the way around. My engagement ring had a loose prong, so I took it in for repairs on January 9th.

I was told that it would take a week and a half. I called multiple times and nobody had any idea why they hadn't sent it back. Finally, a MONTH later, they told me that somehow they had lost a stone from my setting and couldn't find a replacement because it was custom. Finally, I got a call saying they would be replaced with blue diamonds. It is now almost 2 weeks later and it has not been shipped back yet. I have rescheduled my engagement photos twice and am now out the deposit for those sessions and they have had my ring for almost 2 months.

I went to the Zales store at River Center browsing for jewelry that they had on special. I spoke to the salesman at the counter and he was totally disinterested and all he could say was the items I asked for were only online. I told him did he have anything similar or in my price range and he just was not helpful at all.

I left with a very bad taste in my mouth. Not shopping there again. My husband upgraded my wedding ring on our anniversary. The first set of wedding rings that I had spent more time at Zales for repair than on my finger. Because Zales was tired of replacing the Diamond, my husband decided to just get me a new one. I received my new ring in Sept Jan 1, I noticed that one of the small diamonds was missing.

So on the 11th of Jan, I was finally able to take my ring in for repair. I was told that my ring could be fixed for free under the warranty and that it would be back on the 15th of February. My ring was not back on the 15th, and when I called to check on it three different people told me three different dates. I finally received my ring on Saturday, only to look down today and notice that another freaking diamond is missing I am so pissed.

The ring I bought at Walmart 3 years ago still has all the freaking diamonds Zales Eden Prairie - I have done a little business here, and known a few people that worked here. I will never again shop with any Zales location, nor will I do business online.

This store location in particular has the worst customer service I've ever experienced in 25 years of shopping for myself as an adult, wife, mother, and retail worker. All anyone cares about is making money. The jewelry repair service is dismal at best, with poor quality and return time. She's rude to customers and employees alike. I fail to understand how she keeps her job. The jewelry quality is less than stellar and the whole store is so disorganized it's hard to find what you're looking for.

I bought a diamond ring for my mom anniversary in Zales Store but after she saw the ring then she didn't like it so we found another one from Zales outlet. The sale person was ok but when I tried to exchange the ring in that store and another which I had bought at Zales Store. The manager, Stacey, talked to the sale person that we have to sign on the receipt to ensure I'm not going to exchange again.

I was thinking Zales policy is that the customer can exchange or return within 60 days with new condition of the item. I was confused because I have never seen any jewelry or any whatever store do that to the customer. Zales outlet should fire that manager cause she made another rule and that is not Zales policy. Hope Zales will solve this trouble. Otherwise I will ask my lawyer to find out. I wore the ring for a couple of days and I notice that my 10k ring was turning my finger green like it would when you purchased it at a 25 cent machine!

We couldn't find the receipt and when we finally did it was 4 days outside the return policy. I contacted the customer service line and asked what my options were. What could we do! About a year later 2 of the prongs got bent so took it over to them to fix. I took my wife's Wedding ring to Zales at the Florida Mall and a Lady name Joan helped me and I did find out later that she was the manager. When I drop of my rings she told me that she would called me with the price to replace two diamonds but she never did call me.

My wife and I went to Jamaica for our anniversary with no rings so when we got back I called there and it's been over two weeks already and now I have to deal with an angry wife because her rings are not ready.

Finally I called Zales and they gave me a price for the repair. It was so high but I did pay for them. Zales has no customer service. I will never never never do business with zales again and we will not send anyone to their store and as for the Manager Joan she needs to go back to school and take a customer service class and if you reading this and said you have been to school for customer service Joan then you must have got your degree from a cracker jack box.

You just don't treat your customers that way. This country is build on the best and greatest customer service in the world and people like Joan at Zales is ruining it. My husband bought my wedding set in I had it checked, and dipped in white gold faithfully every 6 months for years and had to have so many small stones replaced along the way. They agreed to exchange the ring after about 7 months because they had it more than I did for so many stone replacements and repairs. I have had poor customer service and nothing but headaches since day one with this set.

I so regret buying it here. With just the regular maintenance I used to get it back the next day with no charge. Well, I went in 3 weeks ago and they tell me they no longer use local jewelers due to poor workmanship. I'm pretty sure there are decent repair jewelers here. Now, because I have a Celebration diamond it must go to Texas they say. It has been gone 3 weeks and isn't expected for 2 more weeks. Unacceptable customer service. This means that every 5 months they will have it 4 to 5 weeks.

Who sells jewelry and thinks this is providing good customer service? Not right. I am planning to stand outside their store and warn people to ask about their warranty prior to purchase. Maybe I can help warn others before they buy My husband and I married in In , the diamond fell out of my engagement ring.

My husband, being a wise man, bought me a new ring for Christmas the same year at Zales. He explained what had happened to my old ring and that he didn't want this to happen again with this much more expensive ring he was buying. The salesperson told him he should buy a lifetime warranty and he agreed and believed he did. I received the ring on Christmas Six months later, in June, I brought the ring back to have it inspected as required. We also had the ring sent out and made smaller.

Fast forward to this week. My husband looked at me the other morning and went slack-jawed. My diamond was missing. The tines that hold it in place were bent. I had no recollection of doing anything strenuous enough to do that kind of damage. I called the number for the insurance. They told me to go into the store.

That's where the adventure started. The salesman, who first told me to call the number, then informed me we hadn't brought the ring in for its six-month inspection, which was very upsetting because I was there. The clerk seemed to be questioning my honesty. He then said my husband hadn't purchased insurance. I reviewed what had happened so far and said I'm not angry I'm upset about my ring. I said my husband bought insurance and we were definitely here. He said nobody filled out the paperwork that showed we had been there.

I said that wasn't my responsibility. How was I supposed to know that was what should have happened. He again told me I appeared upset. I asked for his name and he would only give me his first name. I hadn't cursed or raised my voice at all and he threatened that he had a witness and security. It was almost like a routine he was accustomed to. Now, being a person who writes about cops and situations that can develop.

I was cautious and stopped talking so he could patronizingly explain to me how things worked. He said he was sending my ring in despite my missing inspection and that it would be back in about a month. I asked him to explain what he was saying since he already said I don't have insurance.

Does that mean they're replacing it? I said, "I don't want to pay for it again? Please cancel the credit card my husband took out now. I told them they were very unprofessional and that it appeared to be their fault if they had no record of us being there in June since we had the ring sent out to be resized and paid for that on the company credit card. I said I thought it was time to go - because I really felt they were looking for a reason.

I'm not sure how this will work out, but I am planning to write to the company to express my disbelief and disgust at how I was handled. Never was there an ounce of compassion. My husband bought me Persona charms for Christmas.

Buy 2 get 1 free. They were mismatched the way hubby bought me the charms. When I went to exchange they exchy kept the free ones. He had bought me more than 6 charms. They kept the free ones. First, of all I went to the store and the girl there could not help me because she said I need to speak to the manager for approval. She tried to help me, the salesgirl said she did not think it would be a problem for the manager just to exchange the chain.

So I waited, he was suppose to be at the store by a. I waited till about , he did not show up. I said to the salesgirl that I would come back later or the next day. I went back the next day, the salesgirl recognized me and said the manager was in. She said, "He will be right with you. The manager was unconcerned about the problem with the necklace that I bought as a Graduation gift for my daughter. I bought the necklace for my daughter August and put it away until her graduation in December He said it is over 60 days since I purchased the necklace.

I said yes, but it did not come out of the box till I gave my daughter the necklace. She tried to put it on and the chain broke in three pieces. I guess the quality of the necklace was crappy. He said, "buy the extended warranty," I said "why would I do that after you won't even give me another chain.

Salesperson will tell you that if you open a Zales account you will get no annual fee and receive 6 months no interest. My husband and I got married in May About 2 months after we got married I sent the rings in to be sautered together.

I got the rings back in 3 days. All seemed fine. About a month later the rings started breaking apart so I had to let them send the rings back out to get redone. I was told I would get the rings back in 2 weeks. After 4 weeks I still hadn't heard anything so I called them.

I was informed that my ring had been sitting in their store for a while awaiting pickup. Three days after I got them back they started turning my finger green. The manager told us the only thing we could do is send them back in to get them separated. My engagement band was thin to begin with but after two times of being sautered together it would be so thin after separating them that the ring wouldn't make it. Manager told us we would need to add to the ring to make the band thicker.

I feel as if they have had my rings more than I have since being married. While they are apparently doing their best to fix the rings, I do not recommend Zales to do any work on your jewelry. My husband bought me a gorgeous engagement ring from Zales a year and a half ago. He had the halo custom made, with tiny diamonds surrounding the center emerald cut diamond.

This past September I had the ring for a year and a month I noticed that one of the halo stones was missing. I went back to the store with my husband and our receipts, and had to return a second time, because the first time, the representative could not figure out that the halo had been custom made. So not only was I down a diamond, but I had to waste two evenings trying to come to a solution. We returned the next night and spoke to the woman who had sold my husband the ring.

She sent it out for repair, and I got my ring back two weeks later. Two diamonds in 4 months. We will be contacting the store for a refund on the custom setting. My husband did not pay for a ring that I cannot wear daily, or a ring that will have to go for repair every four months because the stones continuously fall out.

An engagement ring should be something that I can wear forever, and for the price he paid, this ring is not worth it. I had been shopping around at various jewelry stores Jared, Kay, etc. After several weeks of looking at rings I finally found the ring that I wanted and did all of the leg work by calling all the Zales stores near me to see which store had this ring in stock.

When I found the store that had the ring I immediately left work early so I could make sure to buy the ring since it was the only one in stock. If I were a salesperson I would love for a customer like myself to have already done the homework about the ring and all I did was walk in and pointed it and said that's the one I want. I only asked Linda two questions: 1 Explain to me about the Lifetime Jewelry Protection Plan 2 Explain to me about the option to upgrade at any time with Zales.

Zales uses a very deceptive practice when it comes to explaining the upgrade process. I asked Linda specifically "if I want to upgrade the ring at any time in the future I can? I contacted a different Zales that was down the street from me and asked them if I could bring it to them. They said "Yes. I saw that my fiancee was eye balling a different ring so I kindly asked the salesperson if we could look at the ring. Wedding Dresses. Real Weddings Find wedding inspiration that fits your style with photos from real couples.

Wedding Website. Choose your design. Shop designs by style Floral Classic Rustic Modern. Log in Join now. Beginner July Saved Save. Has anybody taken out a protection plan on their ER, specifically from Zales? Just wondering if the Zales protection plan is worth it??

Latest activity by Dell, on January 19, at AM. Maybe I should be more specific. My experience with any protection plan has been that the company will find any way possible to not honor their end of the deal. If Zales will actually do repairs, dips, etc as needed as long as I keep up my inspections- I totally think it is worth it.

Savvy September Super October Cost depends on type of coverage and how much your ring is worth. Champion June The protection plan will protect if it gets damaged but insurance will protect it if it gets lost or stolen. I highly recommend getting insurance! The first week I had my ring when it was uninsured, I was so beyond anxious that something was going to happen to it lol.

Expert August Thanks for the input! Still wondering if the Zales protection plan is worth it. Super February We have StateFarm insurance, and it was incredibly less compared to JM. It even covers the same as JM in regards to theft, mysterious disappearance, prongs replacement, diamond replacement, etc.

Devoted August View Quoted Comment. Expert February Super July I would be skeptical with a store protection plan. I would stick with your home owners or renters insurance policy. Really shouldn't be much more to cover your jewelry. VIP August I will say, I've been impressed with Zales so far. We had my ring resized for free, and it was redipped without any hassle. Honestly, I'm sure it depends on the store with how much work you'll have to put into getting them to honor things.

Ours has gone above and beyond, even promising another resizing with my band. Super November The protection plan that we bought for my ring from Zales covers if a diamond falls out of my ring and resizing, as well as a cleaning every 6 months.

Beginner October I got lucky with my insurance for my ring. Super September Use Jewelers Mutual or your homeowners insurance.

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Our Team. Join Us. Industry News and Updates. BPO industries open more opportunities despite of pandemic. Contact Us. Get Direction. This goes to show that any entrepreneur who properly positions himself or herself in computer sales and servicing industry would definitely enjoy good business turnover.

As a matter of fact, almost all businesses and homes have computers, and these people may not have the skills, time or the desire to do their own computer servicing, repairs and upgrades, and that puts a computer physician right in the middle of one of the fastest-growing industries in the world. The computer sales and servicing industry includes operators that mainly sell and service all forms of computers such as desktops, laptops, notebooks, palmtops and software, as well as accessories like printers, scanners and keyboards.

These goods are generally purchased from domestic and international manufacturers and wholesalers and then sold to end consumers, including households and businesses. Computers have exploded throughout America and the world over the past 30 years — from 2, units shipped in to , in to 7 million in to over 15 million per year by to over 65 million per quarter in With this rapid growth, there has been a corresponding increase in the need for computer services.

If you are conversant with happenings in the Computer Sales and Services industry, you will notice that computers are rapidly becoming indispensable household and personal products. In spite of the growing ubiquity of these products, retailers of computers, peripherals and consumer electronics have experienced some time-consuming challenges over the past five years. In addition, the increasing adoption of e-commerce has reduced customer traffic in computer stores, further limiting revenue.

More consumers are now taking advantage of online shopping, which facilitates product and price comparisons. Going forward, industry revenue is expected to decrease. The Computer Sales and Services industry is indeed a large industry and pretty much active in most countries of the world. The industry is projected to enjoy It is important to state that Apple Inc. Computer sales account for an estimated Products in this segment include desktops and laptops, with laptop sales outpacing that of desktops.

While desktops were historically the most commonly purchased computer product, the falling price of computers and computer components over the past five years reduced the premium that laptops once commanded over desktops. No doubt everybody will quite agree that the computer sales and services industry has come to stay and of course it is one industry that plays key roles not only in the business world, but also in almost all aspects of what goes around in our world today as long as computers are involved.

Over and above, the Computer Sales and Services industry is an open industry hence a low level of market share concentration. Even though large multiservice agencies operate in the industry, revenue is also spread among thousands of small computer stores and repair centers. S based computer sales and services company. We have been able to secure a standard store facility in a central business district in Phillips Avenue, Sioux Falls — South Dakota. We are set to compete in the highly competitive computer sales and services industry not only in Sioux Falls — South Dakota, but also throughout the United States market.

Our business goal is to become one of the top brands in the computer sales and services industry in the United States and we will make sure that we do all we can to compete favorably with leaders in the industry. Our workers are going to be selected from a pool of certified and highly experienced computer sales and services engineers in and around Sioux Falls — South Dakota and also from any part of the United States of America as the business grows.

We will make sure that we take all the members of our workforce through the required training that will position them to meet the expectations of the company. Harry Jordan a computer engineer par excellence who graduated with from Illinois Institute of Technology B. Computer Engineering , and his friend and business partner Barry Martins B.

Business Management. Our products and services are listed below;. We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands within our area of operations.

As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions;. Our core strength lies in the power of our workforce. We have a team of trained and certified computer repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the industry.

Aside from the synergy that exists in our carefully selected workforce, our services will be guided by best practices in the industry and we will ensure that we have all brands and types of computers in our store per time. As a new computer sales and services center in Sioux Falls — South Dakota, it might take some time for our organization to break into the market and gain acceptance especially from top profile clients in the already highly competitive computer sales and services industry; that is perhaps our major weakness.

Another weakness is that we may not have the required cash to pump into promoting our business the way we would want to. No doubt, the opportunities in the computer sales and services industry is massive considering the number of individuals and businesses that own computers.

So also, the launch of new tablets will likely drive consumers into stores to test and compare products. As a computer sales and services company, we are ready to take advantage of any opportunity that is available in the industry. The increasing adoption of e-commerce has reduced customer traffic in computer stores, further limiting revenue and also, the domestic PC market has shrunk due to market saturation and greater competition from tablets, are some of the threats that will confront us.

So also, one major threat that we are likely going to face is economic downturn. Another threat that may likely confront us is the arrival of a new computer sales and services center in same location where our target market exists and who may want to adopt same Business model like us. The very nature of the Computer Sales and Services industry, with its extraordinary rate of technological development, creates a constant need for businesses skilled in updating and advising customers on computer-related issues.