I have used the printer previously but is now saying driver is not available. Why is that? And what do I need to do to rectify the problem? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.
Details required :. Cancel Submit. DanielaFernandez Independent Advisor. Hi ClaudiaBrown1. My name is Daniela, I am an independent consultant and I will be happy to help you today. I hope you are very well. The printer driver is not available means that the driver installed in your printer is not supported or is out of date. It can also mean that the driver is corrupted and the computer doesn't recognize it. To fix it, check if you have the option to update the driver or if it doesn't finish uninstalling the current driver and install the printer again.
To add the printer: In Windows, search for and open Control Panel. Click Devices and Printers, and then click Add a printer. In the Choose a device or printer to add to this computer window, select your printer, click Next, and then follow the instructions on the screen to install the driver.
Once you have downloaded your new driver, you'll need to install it. In Windows, use a built-in utility called Device Manager, which allows you to see all of the devices recognized by your system, and the drivers associated with them. Locate the device and model that is having the issue and double-click on it to open the Properties dialog box. In most cases, you will need to reboot your computer in order for the driver update to take effect.
Tech Tip: Driver downloads and updates come in a variety of file formats with different file extensions. Each file type has a slighty different installation procedure to follow. For more help, visit our Driver Support Page for step-by-step videos on how to install drivers for every file type. Official Source - Manufacturer Website.
Find Related Drivers Submit. Step 2 - Install Your Driver Once you have downloaded your new driver, you'll need to install it. Select the Driver tab. Click the Update Driver button and follow the instructions.
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Download the latest drivers, software, firmware, and diagnostics for your HP products from the official HP Support website. Download the latest drivers, software, firmware, and diagnostics for your HP printers from the official HP Support HP ENVY Photo All-in-One series. HP ENVY driver and software Downloads for Windows 10 8 7 Vista XP bit - bit and Macintosh Operating System.